Questions.

We track it automatically. Your 60 free minutes start from your actual landing time plus a 30-minute allowance to clear immigration and baggage — not the scheduled one.

60 minutes free, starting 30 minutes after you land or dock — giving you time to clear immigration and collect your baggage. After that, it's £10 for each 15-minute period commenced, agreed with you upfront, plus any extra parking charges the airport or port itself applies. Short local journeys carry a shorter grace period.

Your driver will always try to call or message you first. If we can't reach you, it's treated as a no-show 90 minutes after your free waiting time begins, and our no-show charge (the full fare) applies. If you're in touch and just delayed — lost luggage, a slow queue — we'll keep waiting instead, subject to the ongoing waiting charge.

Yes. Every booking is fulfilled by a licensed, insured local driver.

Free up to 24 hours before pickup. 6–24 hours before, it's 50% of the fare. Under 6 hours, or a no-show, is the full fare.

Capacity is listed per vehicle on our Fleet page. Tell us anything oversized when you book.

The price you're quoted is the price you pay, by card, cash, or invoice. No surge, ever.

For journeys priced by distance, our minimum fare is simply the lowest price you'll pay — it varies by vehicle type and helps cover the cost of a professional, pre-booked private hire service, even for a short trip. Fixed-price journeys are priced separately and aren't affected.

Yes. Every Southampton terminal, plus Portsmouth, Tilbury, and Dover.

Yes, licensed by Southampton City Council. Our founders have worked in passenger transport since 2011, well before RideWise itself existed.

Yes. Around 10% below retail pricing, invoiced monthly. Get in touch to set one up.

Yes. Tell us when you book and we'll match you with a wheelchair-accessible vehicle.

Yes, on request. Let us know when you book and we'll have one ready.

Yes. Book online, call, or WhatsApp any time, day or night.