Booking Policy.
How waiting time, no-shows, and cancellations work for every RideWise booking — agreed upfront, no surprises.
Waiting time
For airport and cruise terminal pickups, we track your flight or sailing automatically. Your free waiting time starts 30 minutes after you land or dock — not from touchdown, and not from your scheduled arrival time — giving you a reasonable allowance to clear immigration and collect your baggage before the clock starts.
Once that clock starts, you get 60 minutes free.
After your free 60 minutes, waiting is charged at £10 for each 15-minute period commenced — so a wait of 16 minutes past your free allowance is charged as a full 30 minutes (£20), not rounded down to the nearest minute. The same rate applies across every vehicle type. Any additional parking charges we incur because of the extended wait are passed on at cost, on top of the waiting charge.
Short local (non-airport, non-cruise) journeys carry a shorter free waiting allowance, agreed at the time of booking.
No-shows
If your driver can't find you, they'll always try to call or message you first. Genuine delays happen — lost luggage, a slow immigration queue — and if you're in contact with us, we'll keep waiting for you, subject to the ongoing waiting charge above.
If we can't reach you at all, the booking is treated as a no-show 90 minutes after your free waiting time begins, and our no-show charge applies — the full fare, as set out below.
Cancellations
If your plans change, let us know as early as you can. Charges are based on how much notice you give before your scheduled pickup time:
| Notice given | Charge |
|---|---|
| 24 hours or more before pickup | Free |
| 6–24 hours before pickup | 50% of the fare |
| Under 6 hours before pickup | Full fare |
| No-show | Full fare |
Cancellation charges reflect the driver time and availability we've committed to your booking, and the shrinking chance we have of filling that slot the closer we get to your pickup time — not a penalty for changing your mind.
Questions about your booking
None of this is meant to catch anyone out — if something's gone wrong with your flight, sailing, or plans, talk to us. Call or WhatsApp and we'll sort it out.